WARRANTY
Our Commitment to Quality and Reliable Support
Confidence comes standard with every Mobile Stairlift.
At Climbing Steps, Inc., we don’t just sell powered stairlifts - we design them with care, engineer them to last, and back them with service that only a dedicated American company can offer.
From the moment you receive your stairlift, you're backed by a team that delivers not just a product - but peace of mind. Whether it’s technical support, replacement parts, help with configuration, or simple questions - we’re here with real answers, real people, and real solutions.
SERVICE PROCESS
Simple Steps to Access Our Professional Maintenance Service
Follow our standardized service workflow to ensure your product receives the expert care and precision repair it deserves.
01
Submit Feedback Form
Fill in your contact information and product issues in the form and submit it.
02
Exclusive Customer Service Contact
Our dedicated customer service staff will contact you to confirm the details.
03
Product Sent Back for Repair
Package the product and send it back to our designated repair address.
04
Professional Technician Inspection
Professional technicians will conduct a comprehensive inspection and test of the product.
05
Repair Your Product
Technicians will fix the detected faults and replace necessary parts.
06
Return Your Product
We will send the repaired product back to your designated address.
FAQ
Find Quick Answers to Your Frequently Asked Questions
Browse our comprehensive FAQ section to learn more about warranty periods, repair costs, and technical support details.
How long does the technician inspection and repair process take?
After receiving the product, the inspection and repair are usually completed within 7 to 14 working days, depending on the fault.
Who is responsible for the shipping cost when sending products back for repair?
Usually, the customer pays the shipping cost to our center, and we pay the cost of sending the repaired product back to you.
Do I need to pay for repairs during the warranty period?
Repairs for quality issues within the warranty are free. For repairs outside the warranty, we only charge for parts and basic labor.
What issues are covered under the professional repair service?
Our warranty covers manufacturing defects and structural failures. It does not cover damage caused by improper use or natural wear and tear.
How long is the warranty period for your products?
Generally, we provide a one-year warranty for the main frame of our products. For specific parts, please refer to the warranty card.
WARRANTY APPLICATION
Submit Your Warranty Request to Start the Service
Please fill in the product details and your contact information below so our technical team can process your request immediately.
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Tel: +86 13924529088
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E-mail: sales@suncare-medical.com
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After-Sale E-mail: simon@suncare-medical.com
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